SHIPPING

Questions about shipping? Then you are in the right place. Be it the delivery method, the delivery time, the shipping costs or tracking a package, you will find all the information you need right here.

HOW LONG DOES IT TAKE UNTIL I GET THE PACKAGE?

That depends on the shipping method you selected. We do our utmost, of course, to ensure you receive your order as soon as possible. Within EU delivery takes 6-12 working days as a rule.

WHAT SHIPPING METHODS OFFER?

DHL Express

WHAT ARE THE SHIPPING COSTS?

Within EU the Express costs are € 10. If the order value is in excess of € 50, the delivery is free of charge.

IS IT POSSIBLE TO TRACK THE PACKAGE?

Yes, by going to www.dhl.de you can track it.

THE PACKAGE HAS NOT BEEN DELIVERED

If your package has not been delivered, please get in touch with our Servicecenter by email.We are glad to be of assistance!

RETURNS

Issues with your order? One of the items you ordered does not fit or your order is incomplete? No problem at all? You can find about all you need to know about returns here.

CAN I RETURN ITEMS?

Is the item you have ordered the wrong size? No problem at all! Using the return slip as well as the shipping label you can return the item free of charge. We will reimburse the purchase price as soon as the package reaches us. At the same time you have the option of ordering the item of your choice. Unfortunately, it is not possible to exchange the items directly.

IS THE RETURN FREE OF CHARGE?

Yes! Free return.

ITEMS FROM MY ORDER ARE DAMAGED.

Well, that's no good! Our apologies. Please return the damaged item to us free of charge using the return slip as well as the shipping label. We will exchange the items and send it to you again.

HOW LONG DOES IT TAKE TO REIMBURSE A RETURNED ITEM?

From the time the returned item reaches us, the reimbursement can take up to 10 working days.

PAYMENT

Questions about payment? Then you are in the right place. You can find out more about payment terms in our new Webshop here. Do you have a voucher or discount code? We are glad to be of assistance with that too.

WHICH PAYMENT METHODS ARE AVAILABLE FOR MY PURCHASE?

To pay you have the following options:

- Credit card
- PayPal

WHEN DOES THE TRANSACTION OCCUR?

Payment by credit card: At the time of the order
Payment by PayPal: At the time of the order

HOW CAN I REDEEM VOUCHERS?

You can redeem vouchers by entering your voucher code under 'Payment methods' when ordering.

WHY IS MY VOUCHER NOT REDEEMABLE?

It is possible that the voucher is expired or has been used already.

HOW CAN I REDEEM DISCOUNT CODES?

You can redeem discount codes directly in the shopping cart. Please note, that only one such discount code can be redeemed per purchase.

IS IT POSSIBLE TO COMBINE A DISCOUNT CODE AND A VOUCHER?

Yes, it is possible to combine a discount code and a voucher for your order.

MY ACCOUNT

Would you like to find out where the new 'My account' area is? You can easily manage all your order details in the new Webshop under 'My account'.

HOW DO I VIEW MY ORDERS?

Log into 'My account'. Under 'My orders' you will find an overview of your orders.

I FORGOT MY PASSWORD

Forgotten password? No problem! Just click 'Log in' and use the 'Forgotten password' function. Enter your email address here. Afterwards you will receive an email to reset your password.

HOW DO I UPDATE MY ADDRESS?

Log into 'My account'. Under ' My addresses” you can manage your billing and shipping addresses.

HOW DO I LOG OUT?

Click the 'My account' icon on the top right in the header. The navigation of the 'My account' area opens. At the very bottom in the navigation you will find the link to log out.